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Terms of service
TERMS & CONDITIONS
LAMINGTON DESIGN LIMITED | TRADING AS LAMINGTON
Effective date: November 2026
1. About Us
This website is operated by Lamington Design Limited, a New Zealand registered company trading as Lamington. We are a commercial retailer selling socks, tights and related products to customers in New Zealand and internationally. By placing an order, you agree to these Terms & Conditions. Nothing in these terms excludes, restricts or modifies any rights you have under applicable consumer protection laws.
2. Products
We take reasonable care to ensure product descriptions, photographs, sizing and pricing are accurate. Colours may vary slightly depending on screen settings. Minor variations may occur, but products must meet all applicable consumer guarantees. All products are subject to availability.
3. Pricing and Payment
Prices are displayed in the currency selected on our website. Applicable taxes, delivery charges and other charges payable to us will be disclosed before checkout. Payment is required at checkout using an accepted payment method. We may change prices or discontinue products, but this will not affect accepted orders. If a genuine pricing or listing error is identified before an order is accepted, we may offer the corrected price or cancel the order and refund any payment received.
4. Orders and Cancellation
An automated order acknowledgement confirms receipt, not necessarily acceptance. We may decline an order before acceptance for legitimate reasons, including unavailable stock, genuine pricing errors or suspected fraud. If we cannot fulfil an order for which payment has been taken, we will refund the amount paid. Once an order has been processed or dispatched, we may be unable to cancel it before delivery. Customers may still exercise any cancellation or return rights available under our Returns & Exchanges Policy or applicable consumer law.
5. Shipping and Delivery
We ship to New Zealand, Australia and selected international destinations. Delivery charges and estimated timeframes are available in our Shipping & Delivery Policy and at checkout. Delivery timeframes are estimates unless expressly agreed otherwise. We will meet our obligations under applicable law in relation to delayed, lost or damaged deliveries. International orders may incur import duties, taxes or customs charges. Charges not collected at checkout may be payable by the recipient where lawful and appropriately disclosed.
6. Returns, Exchanges and Refunds
Our Returns & Exchanges Policy explains our voluntary 30-day change-of-mind return arrangements and their conditions. We do not offer direct exchanges; eligible items may be returned for a refund and a new order placed. Sale, Last Chance and Misfits products are excluded from voluntary change-of-mind returns. These restrictions do not limit statutory remedies or mandatory international cancellation rights. Where goods are faulty, not as described or otherwise fail applicable consumer guarantees, we will provide the remedy required by law.
7. Consumer Rights
New Zealand customers have rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986. Australian customers have rights under the Australian Consumer Law where applicable. Customers in other countries retain mandatory rights applicable to their purchases, including any applicable distance-selling cancellation rights. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified.
8. Promotions
Promotional offers and discount codes may be subject to eligibility requirements, exclusions and expiry dates, which will be disclosed with the offer. Discounts cannot be exchanged for cash unless expressly stated or required by law. We may refuse fraudulent or unauthorised use of promotional offers.
9. Product Care
Please follow the care instructions provided with our products. Damage caused solely by misuse, accidental damage or unreasonable care is not generally a product fault. Normal wear and tear is not ordinarily a defect. These statements do not limit statutory guarantees, including acceptable quality and reasonable durability.
10. Website Content
Unless otherwise stated, photographs, product designs, graphics, logos, text and other website content belong to Lamington Design Limited or its licensors. Commercial reproduction or use without permission is prohibited, except where permitted by law.
11. Website Availability
We aim to provide a reliable and secure website but cannot guarantee uninterrupted access. We may temporarily suspend services for maintenance, security or technical reasons. Nothing in this section excludes any liability that cannot lawfully be excluded.
12. Privacy
We handle personal information in accordance with our Privacy Policy and applicable privacy legislation. Please refer to that policy for information about collection, use, disclosure, retention and your privacy rights.
13. Liability
Nothing in these terms limits our liability for any matter that cannot lawfully be excluded or restricted. Subject to applicable law, we are not responsible for losses caused by events outside our reasonable control where we have met our legal obligations.
14. Changes to These Terms
We may update these terms from time to time. Changes will apply to future purchases and will not retrospectively change an existing order unless permitted by law.
15. Governing Law
These terms are governed by New Zealand law, subject to any mandatory consumer protections that apply in other jurisdictions.
16. Contact Us
Lamington Design Limited | Trading as Lamington
Auckland, New Zealand
Email: info@lamingtonsocks.com
Website: www.lamingtonsocks.com